Cash on delivery

VAT 

All prices listed on sport.delfina.bg are inclusive of VAT at the current rate where applicable. 

Tax Charges

Orders made from Bulgaria are subject to VAT. If we are sending products to an address within the European Union prices are also subject to VAT. Orders sent to an address outside the EU, are not charged VAT, although your order may be subject to local taxes and duties upon arrival in your country, which are levied once the package reaches your country. Any additional charges for customs clearance must be borne by you the customer or the recipient; we have no control over these charges and cannot predict the charges. Customs policies vary widely from country to country, so you will need to contact your local customs office if you require further information.

Delivery

ORDERS RECEIVED AFTER 2 PM WILL BE DISPATCHED ON THE NEXT WORKING DAY.

Garment Care

It must be appreciated that Lycra is a delicate material and life is very limited in chlorinated water. The strength of chemicals will vary, therefore if a high level of chlorine is used,l this may degrade the Lycra quicker. The garment should be hand washed in cold water immediately after use, as chlorine continues to affect the Lycra when left. Avoid wrapping the costume in a towel and if possible put your costume/suit into a mesh equipment bag where it can breathe, this is the ideal way to transport your suit home. Detergents/shampoo and shower gel will degrade Lycra quickly, therefore, we recommend that you do not shower in your suit or machine wash. We recommend the best way to dry your suit is to air dry away from direct sunlight, and do not use radiators or tumble driers. Sitting on a rough poolside can also cause damage to the material of the suit, so it is best to avoid doing this. If you are to follow these guides, you will be able to get more wear out of your suit, saving you money in the long run.

Correct Suit Sizing

It is the customer's responsibility to correctly measure the wearer, and to check the manufacturer's size guide, provided on the sport.delfina.bg website. Customer Services are available to give advice on sizing, but they cannot see the swimmer, or how the measurements are taken, so  sport.delfina.bg does not bear any responsibility for the suit being the incorrect size. It is the customer’s total responsibility for the size ordered. 

Refunds Returned items

Whilst we generally process refunds for returned items within 7 days from when they arrive back with us, please allow up to 14 days  for both our returns & accounts departments to process your refund.

Faulty and lost items
Once an item has been deemed faulty or lost as per our policies, the refund will be sent to our accounts team to be processed back to the customer within 48 hours.

Returns

All returned goods must be returned in their original packaging with all tags in place. Any items that have been worn or used in a pool, or exposed to chlorinated water cannot be returned for an exchange or refund. It is the consumer's responsibility to decide the suitability and fit of all items before using the item in a pool and making the item unsaleable if returned.

It is the customer's responsibility to make sure the product is adequately packed to avoid any possible damage in transit, such items damaged in transit will be returned to the customer, and not exchanged or refunded.

Faulty Goods:

Goods returned as faulty should be returned to our returns department. This product will be assessed by our returns department in conjunction with our production department, should the item be deemed to be defective, this will be replaced or refunded. If the item is faulty then you will receive a refund and compensation for your postage (standard parcel charge costs only ).

Returns Address

Delfina OOD,26 Mara Buneva str., Sofia 1225, Bulgaria

Privacy Policy

Delfina OOD does not disclose buyers information to third parties other than when order details are processed through one of the secure payment gateways. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes